Orange California Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• County: Orange
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Dear [Customer's Name], We hope this letter finds you in good health and spirits. We recently received your order and wanted to bring to your attention that there seems to have been a duplicate order placed under your name. We apologize for any inconvenience this may have caused, and we are committed to rectifying the situation promptly. Our records indicate that on [order date], two identical orders were placed by your account and processed accordingly. Upon thorough investigation, it appears to be a minor oversight. However, we value your satisfaction as our esteemed customer, and it is our utmost priority to ensure that we provide you with a seamless shopping experience. Rest assured, we have taken immediate action to resolve this issue. Our dedicated customer service team has been informed, and they have initiated the necessary steps to cancel the duplicate order. The cancellation process should be completed within the next [timeline] days, and you will receive a confirmation email once it has been successfully canceled. Should you have any concerns regarding this duplicate order or any other matter, our customer service representatives are available to assist you. You can reach out to them via phone at [phone number] or by emailing [customer service email]. They will be more than happy to address any queries or provide any further assistance you may require. We deeply regret any inconvenience this may have caused and assure you that we are taking appropriate measures to prevent such situations from occurring in the future. At [Company Name], we strive to maintain the highest standards of service, and we appreciate your understanding and continued patronage. Thank you for choosing [Company Name]. We value your business and look forward to serving you better in the future. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]

Dear [Customer's Name], We hope this letter finds you in good health and spirits. We recently received your order and wanted to bring to your attention that there seems to have been a duplicate order placed under your name. We apologize for any inconvenience this may have caused, and we are committed to rectifying the situation promptly. Our records indicate that on [order date], two identical orders were placed by your account and processed accordingly. Upon thorough investigation, it appears to be a minor oversight. However, we value your satisfaction as our esteemed customer, and it is our utmost priority to ensure that we provide you with a seamless shopping experience. Rest assured, we have taken immediate action to resolve this issue. Our dedicated customer service team has been informed, and they have initiated the necessary steps to cancel the duplicate order. The cancellation process should be completed within the next [timeline] days, and you will receive a confirmation email once it has been successfully canceled. Should you have any concerns regarding this duplicate order or any other matter, our customer service representatives are available to assist you. You can reach out to them via phone at [phone number] or by emailing [customer service email]. They will be more than happy to address any queries or provide any further assistance you may require. We deeply regret any inconvenience this may have caused and assure you that we are taking appropriate measures to prevent such situations from occurring in the future. At [Company Name], we strive to maintain the highest standards of service, and we appreciate your understanding and continued patronage. Thank you for choosing [Company Name]. We value your business and look forward to serving you better in the future. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]