Santa Clara California Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• County: Santa Clara
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Subject: Follow-up on Duplicate Order Inquiry — Santa Clara, California Dear [Customer Name], We hope this letter finds you well. We would like to address the issue regarding your recent order (#XXXIX) placed with our [Company Name] on [Order Date]. We sincerely apologize for any inconvenience caused due to the duplicate order processing. Upon careful review, we discovered that our system inadvertently registered two orders instead of one with identical details. We understand the frustration this may have caused you, and we take full responsibility for this error. Our team is actively working to rectify the situation and prevent such issues from occurring in the future. Rest assured, we have already canceled the duplicate order and initiated the required refund process for the duplicate charges incurred. You can expect your refund to be credited back into your account within [number of business days]. We genuinely apologize for any delay caused by our processing timelines. We highly value your satisfaction as our esteemed customer and appreciate your understanding throughout this situation. As a gesture of goodwill, we would like to offer you a [XXL discount code] which can be redeemed on your next purchase with us. This is our way of expressing our gratitude for your understanding and patience. Please use the code [Discount Code] during checkout to avail the discount. Should you have any further inquiries or concerns regarding this matter, please do not hesitate to reach out to our dedicated customer support team at [Customer Support Helpline] or via email at [Customer Support Email]. Our representatives are readily available to assist you and resolve any outstanding issues promptly. Once again, we deeply regret any inconvenience the duplicate order issue has caused, and thank you for your continued support as a valued customer. Your satisfaction remains our top priority, and we are committed to enhancing your future shopping experience. Thank you for your trust in [Company Name]. Best regards, [Your Name] [Your Position] [Company Name]

Subject: Follow-up on Duplicate Order Inquiry — Santa Clara, California Dear [Customer Name], We hope this letter finds you well. We would like to address the issue regarding your recent order (#XXXIX) placed with our [Company Name] on [Order Date]. We sincerely apologize for any inconvenience caused due to the duplicate order processing. Upon careful review, we discovered that our system inadvertently registered two orders instead of one with identical details. We understand the frustration this may have caused you, and we take full responsibility for this error. Our team is actively working to rectify the situation and prevent such issues from occurring in the future. Rest assured, we have already canceled the duplicate order and initiated the required refund process for the duplicate charges incurred. You can expect your refund to be credited back into your account within [number of business days]. We genuinely apologize for any delay caused by our processing timelines. We highly value your satisfaction as our esteemed customer and appreciate your understanding throughout this situation. As a gesture of goodwill, we would like to offer you a [XXL discount code] which can be redeemed on your next purchase with us. This is our way of expressing our gratitude for your understanding and patience. Please use the code [Discount Code] during checkout to avail the discount. Should you have any further inquiries or concerns regarding this matter, please do not hesitate to reach out to our dedicated customer support team at [Customer Support Helpline] or via email at [Customer Support Email]. Our representatives are readily available to assist you and resolve any outstanding issues promptly. Once again, we deeply regret any inconvenience the duplicate order issue has caused, and thank you for your continued support as a valued customer. Your satisfaction remains our top priority, and we are committed to enhancing your future shopping experience. Thank you for your trust in [Company Name]. Best regards, [Your Name] [Your Position] [Company Name]