Tarrant Texas Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• County: Tarrant
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Subject: Follow-up on Duplicate Order: Urgent Attention Required Dear [Customer Name], I hope this letter finds you well. This communication is regarding an issue that recently occurred with your recent order. It has come to our attention that a duplicate order has been placed on your behalf. Firstly, allow me to apologize for any inconvenience or confusion this may have caused you. At [Company Name], we strive to provide impeccable service and ensure that each transaction is handled with utmost care. Upon reviewing our records, we identified a duplicate order that bears a striking resemblance to your initial purchase. Our team is currently investigating how this error occurred, and we are making every effort to rectify this situation as soon as possible. To expedite the resolution process, we kindly request your immediate assistance. Please review the details of your recent orders, specifically the order number [Order Number] involving [Product/Service]. We would greatly appreciate it if you could confirm whether one of the orders was placed in error or if both are valid. If the duplicate order was indeed unintentional, we sincerely apologize for any inconvenience caused. In such cases, we would like to arrange for the cancellation and full refund of the duplicate order, ensuring that you are not charged twice for the same item. Our accounts team has been alerted and will handle the refund process promptly upon receiving your confirmation. To facilitate this process, please contact our customer service department at [Customer Service Number] or reply to this email and provide us with the following information: 1. Order numbers of both the original and duplicate orders. 2. Details of the products/services in question. 3. Your preference regarding cancellation or changes required, if any. Rest assured, we value your satisfaction and are committed to resolving this matter promptly. Our team will diligently work towards preventing such errors in the future and enhancing our customer experience at every step. Once again, we apologize for any inconvenience caused by this oversight. It is our priority to ensure your complete satisfaction, and we appreciate your cooperation in resolving this matter swiftly. If you have any additional concerns or require further assistance, please do not hesitate to reach out to us. We are available to assist you during our regular business hours [provide business hours and days of operation]. Thank you for your patience and understanding. Sincerely, [Your Name] [Your Position/Designation] [Company Name] [Contact Information]

Subject: Follow-up on Duplicate Order: Urgent Attention Required Dear [Customer Name], I hope this letter finds you well. This communication is regarding an issue that recently occurred with your recent order. It has come to our attention that a duplicate order has been placed on your behalf. Firstly, allow me to apologize for any inconvenience or confusion this may have caused you. At [Company Name], we strive to provide impeccable service and ensure that each transaction is handled with utmost care. Upon reviewing our records, we identified a duplicate order that bears a striking resemblance to your initial purchase. Our team is currently investigating how this error occurred, and we are making every effort to rectify this situation as soon as possible. To expedite the resolution process, we kindly request your immediate assistance. Please review the details of your recent orders, specifically the order number [Order Number] involving [Product/Service]. We would greatly appreciate it if you could confirm whether one of the orders was placed in error or if both are valid. If the duplicate order was indeed unintentional, we sincerely apologize for any inconvenience caused. In such cases, we would like to arrange for the cancellation and full refund of the duplicate order, ensuring that you are not charged twice for the same item. Our accounts team has been alerted and will handle the refund process promptly upon receiving your confirmation. To facilitate this process, please contact our customer service department at [Customer Service Number] or reply to this email and provide us with the following information: 1. Order numbers of both the original and duplicate orders. 2. Details of the products/services in question. 3. Your preference regarding cancellation or changes required, if any. Rest assured, we value your satisfaction and are committed to resolving this matter promptly. Our team will diligently work towards preventing such errors in the future and enhancing our customer experience at every step. Once again, we apologize for any inconvenience caused by this oversight. It is our priority to ensure your complete satisfaction, and we appreciate your cooperation in resolving this matter swiftly. If you have any additional concerns or require further assistance, please do not hesitate to reach out to us. We are available to assist you during our regular business hours [provide business hours and days of operation]. Thank you for your patience and understanding. Sincerely, [Your Name] [Your Position/Designation] [Company Name] [Contact Information]