Subject: Follow-up on Duplicate Order — Wake North Carolina Dear [Customer's Name], I hope this letter finds you well. We regret to inform you that our records indicate a duplicate order for [Product/Service] has been processed under your name and account. We sincerely apologize for any inconvenience caused and are dedicated to resolving this matter promptly. Upon discovering this error, our team has taken immediate action to rectify the situation. We have canceled the duplicate order and processed a refund for the duplicate charges to your original payment method. Please allow [X number of days] for the refund to reflect in your account. To ensure your satisfaction, we have also initiated the necessary steps to prevent future occurrences of such errors. Our team is conducting a thorough review of our ordering and payment systems, in collaboration with our technology partners, to identify and resolve any underlying issues. We understand that this incident may have caused frustration or confusion. At Wake North Carolina, we take pride in providing exceptional customer service, and we sincerely apologize for falling short of your expectations in this instance. We greatly value your trust in our brand and assure you that we will make every effort to prevent similar incidents from happening again. Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team at [Phone Number] or [Email Address]. We are here to assist you and ensure that this matter is resolved to your satisfaction. Thank you for your understanding and patience throughout this process. We genuinely appreciate your business and look forward to serving you again in the future. Warm regards, [Your Name] [Your Title/Position] Wake North Carolina.