[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Client's Name] [Client's Address] [City, State, ZIP] Subject: Fraudulent Charges against Your Account Dear [Client's Name], I hope this letter finds you well. I am writing to address a matter of utmost importance pertaining to your account with [Your Company Name]. We regret to inform you that we have recently identified fraudulent charges on your account. Upon conducting a thorough review of your account transactions, we have noticed irregularities that indicate unauthorized activity. The purpose of this letter is to inform you about these charges and initiate our investigation into the matter. Our main goal is to resolve this issue promptly and ensure that you incur no further financial loss. Please find enclosed a detailed list of the suspicious transactions that we have identified. It is vital that you review these charges carefully and notify us immediately if you recognize any unauthorized activity. To facilitate a swift resolution, we kindly request you to provide any additional information or documentation that might assist us in our investigation. In order to safeguard your financial interests, we have taken the following steps: 1. TEMPORARY FREEZE: We have temporarily frozen your account to prevent further unauthorized activity and ensure that your funds remain secure. 2. CREDIT MONITORING: We have initiated credit monitoring services on your behalf to detect any potential signs of identity theft or fraudulent activity related to your personal information. 3. FRAUD INVESTIGATION: Our dedicated fraud investigation team has already begun a thorough examination of the suspicious transactions on your account. We will employ all available resources to identify the perpetrator and hold them accountable. We understand that this incident can be distressing, and we assure you that we are fully committed to assisting you throughout the resolution process. Our priority is to minimize any inconvenience you may experience and restore your account to its previous, secure state. In this regard, we kindly request you to provide us with any relevant information, such as any recent changes in your contact details or any additional details that could aid our investigation. Your cooperation is vital as we work towards resolving this matter as soon as possible. Please contact our dedicated fraud support team on [phone number] or email us at [email address] to discuss this issue further or provide any evidence that could assist our investigation. Our team is available [mention the operating hours] to address your concerns and answer any questions you may have. We understand that this unfortunate event may have caused you stress and inconvenience. We assure you that we will strive to resolve this matter expeditiously and keep you updated on the progress of our investigation. Meanwhile, if you have any questions or require further assistance, please do not hesitate to reach out to our fraud support team. Thank you for your attention to this matter. We deeply value our relationship with you as our client and remain committed to providing the utmost security and financial protection. Sincerely, [Your Name] [Your Position] [Your Company Name]