Dear [Recipient's Name], I hope this letter finds you well. I am writing to provide confirmation of a telephone report that was made regarding a problem that requires your attention. In regard to [description of the issue/problem], I would like to notify you of the details discussed during our conversation. As per our discussion on [date] at [time], I contacted your office to report the following problem: [provide a concise yet specific overview of the problem]. During the phone call, I spoke with [customer service representative's name] who attentively listened to my concerns and gathered all relevant information. They assured me that this matter would be given due attention and promptly resolved. I would like to express my appreciation for their professionalism and assistance throughout the call. To summarize, the main issue discussed during our conversation involves [provide a brief overview of the problem]. Furthermore, we discussed potential solutions or actions to be taken in order to address this matter effectively. I have full confidence in your organization's ability to resolve this problem swiftly and efficiently. In order to minimize any inconvenience caused by this issue, I kindly request that you acknowledge the receipt of this letter and confirm the steps that will be taken to rectify the problem. Furthermore, I would greatly appreciate regular updates regarding the progress made in resolving this matter until it is completely resolved. I understand that unforeseen circumstances may arise, but I trust that your team will prioritize this matter and work towards finding a satisfactory resolution. If there is any additional information or documentation required from my end to expedite the resolution process, please do not hesitate to inform me. Please find attached relevant documents or evidence (if applicable) that support my report of the problem. If there is a need for further discussion or clarification, I am available at [phone number] or [email address]. Thank you for your immediate attention to this matter. I am confident that with your prompt action, we can reach a satisfactory resolution. I look forward to receiving your confirmation and updates on the progress made. Yours sincerely, [Your Name] [Your Contact Information] Keywords: Chicago, Illinois, letter, confirmation, telephone report, problem.