[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company/Organization Name] [Address] [City, State, ZIP] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to confirm the details of a telephone conversation I had with [Customer Service Representative's Name] from your esteemed organization regarding a problem I encountered with [Product/Service Name]. I am grateful for the prompt response and assistance provided in addressing the issue. As discussed during the call on [Date], I would like to provide a detailed description of the problem I encountered. The purpose of this letter is to ensure that we have a written record of the reported problem to avoid any misunderstandings or discrepancies. The following information summarizes the main points discussed in our conversation: 1. Problem Description: — Provide a clear and concise description of the problem you encountered. — Include relevant details such as error messages, dates, and any steps you have taken to troubleshoot the issue. 2. Impact of the Problem: — Highlight the impact this problem has had on your daily routine or business operations. — Discuss any financial losses, delays, or inconveniences caused by the issue. 3. Reference Number: — If a reference number was provided during the telephone call, mention it in this letter for easy identification and tracking. 4. Requested Resolution: — Clearly state your desired resolution to the problem. — If any specific actions or compensations were offered during the phone call, include them in this letter for confirmation. 5. Contact Information: — Reiterate your contact information (phone number, email address, and best time to reach you) so that the relevant department can easily contact you with updates or further inquiries. Please consider this letter as my written confirmation of the details discussed during our telephone conversation. Kindly acknowledge receipt of this letter by sending me a written confirmation either via email or mail. I appreciate the prompt attention given to this matter, and I am confident that your organization will resolve the issue satisfactorily. I value the quality of your products/services and hope to continue our mutually beneficial relationship. Thank you for your understanding and cooperation. Sincerely, [Your Name]