San Jose California Sample Letter for Confirmation of Telephone Report of Problem

• Category: Letters - Nonlegal - Confirmation
• State: Multi-State
• City: San Jose
• Control #: US-0295LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing to confirm my telephone report of a problem that I recently encountered with [provide a brief description of the problem, such as "the malfunctioning of my internet connection" or "an electricity outage"]. During my phone call with [Customer Support/Technical Support representative's name], on [date of the call], I detailed the issue I was facing and requested assistance to resolve it. The call lasted approximately [duration of the call]. I would like to reiterate the key points discussed during the call: 1. Problem Description: [Provide a clear and concise description of the problem you discussed during the call.] 2. Troubleshooting Steps: [Outline any troubleshooting steps suggested by the representative, if applicable.] 3. Promised Action: [Stipulate any specific actions or solutions promised by the representative, such as a service visit or follow-up communication.] 4. Reference Number: [If provided, include the reference or ticket number associated with the issue.] Furthermore, I would like to confirm the expected timeline for resolution, which was explained to be [mention the agreed-upon timeframe]. In order to ensure accurate record-keeping, I kindly request you to acknowledge receipt of this confirmation letter by returning a signed copy or sending a reply email as soon as possible. Please be aware that I am diligently documenting all pertinent information related to this problem, including the date and time of the call, the representative's name, and any other details discussed. I would appreciate your immediate attention to this matter and a prompt resolution to the problem. In the event that there are any updates or changes to the proposed solution, please inform me in a timely fashion. Should you require any further information or clarification, please do not hesitate to contact me at [your phone number] or [your email address]. Thank you for your assistance and prompt attention to this matter. I look forward to a satisfactory resolution. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing to confirm my telephone report of a problem that I recently encountered with [provide a brief description of the problem, such as "the malfunctioning of my internet connection" or "an electricity outage"]. During my phone call with [Customer Support/Technical Support representative's name], on [date of the call], I detailed the issue I was facing and requested assistance to resolve it. The call lasted approximately [duration of the call]. I would like to reiterate the key points discussed during the call: 1. Problem Description: [Provide a clear and concise description of the problem you discussed during the call.] 2. Troubleshooting Steps: [Outline any troubleshooting steps suggested by the representative, if applicable.] 3. Promised Action: [Stipulate any specific actions or solutions promised by the representative, such as a service visit or follow-up communication.] 4. Reference Number: [If provided, include the reference or ticket number associated with the issue.] Furthermore, I would like to confirm the expected timeline for resolution, which was explained to be [mention the agreed-upon timeframe]. In order to ensure accurate record-keeping, I kindly request you to acknowledge receipt of this confirmation letter by returning a signed copy or sending a reply email as soon as possible. Please be aware that I am diligently documenting all pertinent information related to this problem, including the date and time of the call, the representative's name, and any other details discussed. I would appreciate your immediate attention to this matter and a prompt resolution to the problem. In the event that there are any updates or changes to the proposed solution, please inform me in a timely fashion. Should you require any further information or clarification, please do not hesitate to contact me at [your phone number] or [your email address]. Thank you for your assistance and prompt attention to this matter. I look forward to a satisfactory resolution. Yours sincerely, [Your Name]