Sample Letter for Confirmation of Telephone Report of Problem in Santa Clara, California [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company/Organization Name] [Address] [City, State, Zip Code] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I would like to confirm the telephone report of a problem that I recently made to your office regarding [briefly mention the problem]. I spoke with [customer service representative/technical support agent's name] on [date of telephone call] at approximately [time of the call], and this letter serves as confirmation of our discussion. During our conversation, I had the opportunity to explain the issue with [product/service], and [customer service representative/technical support agent] provided me with valuable assistance and guidance. They listened attentively to my concerns and offered suitable solutions to address the problem effectively. I appreciate the prompt and professional manner in which my issue was handled. To provide further context, the problem I encountered was [describe the problem in detail]. This issue has caused [explain the impact or inconvenience caused by the problem]. I understand that such issues can arise due to unforeseen circumstances, and I appreciate your willingness to resolve the matter promptly. Based on the guidance provided by [customer service representative/technical support agent], I have taken the following steps to troubleshoot the problem [list the steps taken]. However, despite these efforts, the issue persists. Therefore, I kindly request you to take appropriate action to rectify the problem as soon as possible. As a valued customer, I believe in the commitment of [company/organization name] to providing exceptional products/services. Therefore, I am confident that you will address this matter with utmost urgency and professionalism. Please feel free to contact me at [your phone number] or [your email address] regarding any further information or updates regarding the resolution of this problem. I look forward to hearing from you soon. Thank you for your prompt attention to this matter. Yours sincerely, [Your Name]