[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, Zip Code] Subject: Notice to Disregard Letter Indicating Inability to Ship Dear [Recipient's Name], I hope this letter finds you well. I am writing in response to the letter we received from your esteemed company dated [Date], indicating your inability to fulfill the shipping requirements for our recent order. However, please disregard that letter as it seems to be based on incorrect information or misunderstandings. As a valued customer of [Your Company Name], we have always appreciated the reliable services and quality products provided by your company. Therefore, it is imperative that we address the concerns mentioned in your previous letter and clarify any confusions. Upon reviewing our records and engaging in detailed discussions with our logistics department, we have confirmed that our order, with reference number [Order Number], was placed well within the agreed-upon time frame and all necessary documentation has been completed accurately. To ensure smooth communication and avoid any potential misunderstandings, we would like to arrange a meeting with you to discuss the matter in person. This will allow us to identify and resolve any issues promptly, ensuring that the shipping process continues smoothly. Please let us know your availability so that we can schedule a convenient meeting time. At [Your Company Name], we understand the importance of maintaining a strong business relationship, built on trust and effective communication. We are committed to resolving this matter swiftly and in a mutually beneficial manner. Rest assured, our focus remains on receiving the ordered goods within the agreed timeframe, as outlined in the initial contract. We kindly request that you treat this letter as a formal notice to disregard any previous correspondence suggesting an inability to ship the aforementioned order. In case you need any further documentation or information from our end, please do not hesitate to reach out to me directly at [Your Email Address] or [Your Phone Number]. We look forward to resolving this matter and working together to ensure a smooth partnership moving forward. Thank you for your immediate attention to this matter. Sincerely, [Your Name] [Your Designation] [Your Company Name]