Subject: Cook Illinois Sample Letter for Notice of Credit Limit Conversion to C.O.D. Status — Important Update Dear Valued Customer, We hope this letter finds you well. Here at Cook Illinois, we strive to provide exceptional service to our esteemed clients, like yourself. This communication serves as an important update regarding a change in our credit policies. Due to recent market circumstances and careful evaluation of our accounts receivable, Cook Illinois has made the decision to convert your current credit limit to Cash On Delivery (C.O.D.) status, effective [date]. This modification is to ensure the continued financial stability and growth of our company, while also safeguarding the interests of all our clients. As a customer who has consistently maintained a credit account with us, we understand that this change may come as a surprise. However, it is vital for us to adopt such measures to protect the long-term sustainability of our business and maintain our commitment to outstanding customer service. Please be assured that this conversion does not reflect on your standing as our valued customer, nor does it suggest any shortcomings on your part. This is simply a proactive step we are taking to mitigate potential risks and maintain a healthy financial position. What does this change mean for you? Moving forward, all pending and future orders will require upfront payment before delivery or pickup. Upon receipt of this letter, we kindly request that you update your payment arrangements to ensure a seamless transition. We offer several secure payment options, including credit card, wire transfer, or electronic funds transfer (EFT), to accommodate your preferred method. We understand that C.O.D. may not be convenient for all customers, but rest assured, our team will be available to assist you with any queries or concerns that may arise during this transition period. Our dedicated customer support staff is ready to provide necessary guidance and support, ensuring a smooth experience for you. If you have any questions or need assistance, please do not hesitate to contact our Customer Service Department at [phone number] or via email at [email address]. We appreciate your understanding and cooperation during this temporary adjustment. We value your continued partnership and look forward to serving you with the same level of dedication and excellence despite this change. Thank you for your attention to this matter, and we trust that together we will successfully navigate through this transition. Warm regards, [Your Name] [Your Title/Position] Cook Illinois.