Houston Texas Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Letters - Nonlegal - Apology
• State: Multi-State
• City: Houston
• Control #: US-0431LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Apology for Over shipped Merchandise and Proposal for Resolution Dear [Customer's Name], I hope this letter finds you well. I am writing to sincerely apologize for the oversight that caused the over shipment of merchandise in your recent order. In our commitment to providing exceptional customer service, such mistakes are highly regrettable, and I assure you that we are taking immediate action to rectify this situation. Firstly, please accept my heartfelt apology for any inconvenience or confusion this may have caused. We take full responsibility for the error and will do everything possible to ensure that such occurrences are prevented in the future. Upon discovering the over shipment, our team immediately initiated an investigation to determine the root cause and prevent its recurrence. We have also taken disciplinary action and implemented additional protocols to strengthen our order fulfillment process and minimize any potential inventory discrepancies. To resolve this issue promptly, we offer the following proposal: 1. Return Option: You may choose to return the over shipped merchandise to our nearest warehouse using the prepaid return label that will accompany this letter. As soon as we receive the returned goods in their original condition, we will issue a full refund or provide the correct quantity of merchandise as originally ordered, depending on your preference. 2. Discount Option: Alternatively, as a token of our apology, we would like to offer you a [X]% discount on your next purchase with us. This discount will be applied automatically during checkout, and you will also receive a personalized discount code via email for future use. Moreover, we will arrange for the correct quantity of the merchandise to be shipped to you at no additional cost. If you have any specific preferences or additional suggestions on how we can rectify this situation to your satisfaction, please do not hesitate to contact our customer support team at [phone number] or [email address]. We value your feedback and will make every effort to accommodate your needs. Once again, please accept our sincerest apologies for the inconvenience caused by our mistake. We genuinely appreciate your continued support and understanding as we work diligently to improve our processes and provide you with the level of service you deserve. Thank you for your prompt attention to this matter. We look forward to serving you better in the future. Yours sincerely, [Your Name] [Company Name] [Contact Details]

Subject: Apology for Over shipped Merchandise and Proposal for Resolution Dear [Customer's Name], I hope this letter finds you well. I am writing to sincerely apologize for the oversight that caused the over shipment of merchandise in your recent order. In our commitment to providing exceptional customer service, such mistakes are highly regrettable, and I assure you that we are taking immediate action to rectify this situation. Firstly, please accept my heartfelt apology for any inconvenience or confusion this may have caused. We take full responsibility for the error and will do everything possible to ensure that such occurrences are prevented in the future. Upon discovering the over shipment, our team immediately initiated an investigation to determine the root cause and prevent its recurrence. We have also taken disciplinary action and implemented additional protocols to strengthen our order fulfillment process and minimize any potential inventory discrepancies. To resolve this issue promptly, we offer the following proposal: 1. Return Option: You may choose to return the over shipped merchandise to our nearest warehouse using the prepaid return label that will accompany this letter. As soon as we receive the returned goods in their original condition, we will issue a full refund or provide the correct quantity of merchandise as originally ordered, depending on your preference. 2. Discount Option: Alternatively, as a token of our apology, we would like to offer you a [X]% discount on your next purchase with us. This discount will be applied automatically during checkout, and you will also receive a personalized discount code via email for future use. Moreover, we will arrange for the correct quantity of the merchandise to be shipped to you at no additional cost. If you have any specific preferences or additional suggestions on how we can rectify this situation to your satisfaction, please do not hesitate to contact our customer support team at [phone number] or [email address]. We value your feedback and will make every effort to accommodate your needs. Once again, please accept our sincerest apologies for the inconvenience caused by our mistake. We genuinely appreciate your continued support and understanding as we work diligently to improve our processes and provide you with the level of service you deserve. Thank you for your prompt attention to this matter. We look forward to serving you better in the future. Yours sincerely, [Your Name] [Company Name] [Contact Details]