Dear [Customer], I am writing to express my deepest apologies for the recent issue regarding the over shipment of your merchandise order. On behalf of [Company Name], I understand the frustration and inconvenience this has caused you, and I assure you that we are taking immediate action to rectify the situation. [Company Name] is committed to providing our valued customers with exceptional service, and we deeply regret the error in processing your order. Your satisfaction is our top priority, and I want to personally assure you that steps have been taken to prevent similar occurrences in the future. To address the over shipment, we have initiated the following steps: 1. We are arranging for the retrieval of the extra items mistakenly shipped to you. Rest assured, this process will be swift and efficient. 2. To compensate for any inconvenience caused, we would like to offer you a refund for the additional merchandise. Additionally, we would like to extend a generous discount on your next purchase as a token of our apology. 3. Our team will be conducting a thorough internal investigation to identify the root cause of this error and implement necessary measures to improve our order processing system. We understand the importance of maintaining accurate inventory records, and we are committed to ensuring such errors do not occur in the future. Once again, I cannot emphasize enough how truly regrettable this oversight is, and I sincerely apologize for any inconvenience or frustration it may have caused. We highly value your business, and we view this situation as an opportunity to make it right. Please accept my deepest apologies for the oversight, and I kindly request your understanding and patience during this process. Should you have any further concerns or questions, please do not hesitate to contact our customer support team at [Contact Information]. We are here to assist you at any time. Thank you for bringing this matter to our attention, and we appreciate your continued support. Yours sincerely, [Your Name] [Your Position] [Company Name] [Contact Information] Types of Maricopa Arizona Sample Letter for Apology and Proposal on Over shipped Merchandise: 1. Sample Letter for Apology and Proposal on Over shipped Merchandise to a Retail Customer 2. Sample Letter for Apology and Proposal on Over shipped Merchandise to a Wholesale Customer 3. Sample Letter for Apology and Proposal on Over shipped Merchandise to an International Customer 4. Sample Letter for Apology and Proposal on Over shipped Merchandise to a B2B Customer.