San Antonio Texas Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Letters - Nonlegal - Apology
• State: Multi-State
• City: San Antonio
• Control #: US-0431LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Apology and Proposal Regarding Over shipped Merchandise Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We are writing to address an oversight on our part regarding the recent delivery of your order [#Renumber]. We sincerely apologize for the inconvenience caused by over shipping your merchandise. It was an unintended mistake that occurred due to a technical glitch in our order processing system. We understand the value of your time and the importance of receiving the correct quantity, which is why we take full responsibility for this error. To resolve this matter promptly and to compensate for any inconvenience caused, we would like to propose the following options: 1. Return and Refund: If the excess merchandise can be returned to our store, we will gladly arrange a pickup at your convenience. Upon receipt and verification of the returned items, we will process a full refund including any shipping fees incurred. 2. Partial Refund: If returning the excess merchandise is inconvenient for you, we can offer a partial refund equivalent to the value of the over shipped items. This way, you can keep the extra items as a gesture of goodwill on our part. 3. Donation: In the spirit of community involvement, we appreciate the opportunity to give back. If you preferred, we can donate the over shipped items to a charity or organization of your choice. In addition, we will issue a full refund or a partial refund (as per your preference) and cover any additional shipping costs involved. Please let us know your preferred option by replying to this email or calling our customer service hotline at [Phone Number]. We kindly request your response within [X] business days to ensure a prompt resolution. Once again, we sincerely apologize for any inconvenience this over shipment may have caused. We highly value your trust and are committed to delivering the highest level of customer satisfaction. Rest assured, we have taken immediate steps to rectify our internal processes to prevent such errors from occurring in the future. Thank you for your understanding and cooperation. We look forward to your response and the opportunity to make it right. Best regards, [Your Name] [Your Position] [Your Company Name] [Company Address] [City, State, ZIP] [Phone Number] [Email Address] Keywords: apology, proposal, over shipped merchandise, San Antonio Texas, letter, apologies for over shipment, compensation options, returns and refunds, partial refund, donation, customer satisfaction.

Subject: Apology and Proposal Regarding Over shipped Merchandise Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We are writing to address an oversight on our part regarding the recent delivery of your order [#Renumber]. We sincerely apologize for the inconvenience caused by over shipping your merchandise. It was an unintended mistake that occurred due to a technical glitch in our order processing system. We understand the value of your time and the importance of receiving the correct quantity, which is why we take full responsibility for this error. To resolve this matter promptly and to compensate for any inconvenience caused, we would like to propose the following options: 1. Return and Refund: If the excess merchandise can be returned to our store, we will gladly arrange a pickup at your convenience. Upon receipt and verification of the returned items, we will process a full refund including any shipping fees incurred. 2. Partial Refund: If returning the excess merchandise is inconvenient for you, we can offer a partial refund equivalent to the value of the over shipped items. This way, you can keep the extra items as a gesture of goodwill on our part. 3. Donation: In the spirit of community involvement, we appreciate the opportunity to give back. If you preferred, we can donate the over shipped items to a charity or organization of your choice. In addition, we will issue a full refund or a partial refund (as per your preference) and cover any additional shipping costs involved. Please let us know your preferred option by replying to this email or calling our customer service hotline at [Phone Number]. We kindly request your response within [X] business days to ensure a prompt resolution. Once again, we sincerely apologize for any inconvenience this over shipment may have caused. We highly value your trust and are committed to delivering the highest level of customer satisfaction. Rest assured, we have taken immediate steps to rectify our internal processes to prevent such errors from occurring in the future. Thank you for your understanding and cooperation. We look forward to your response and the opportunity to make it right. Best regards, [Your Name] [Your Position] [Your Company Name] [Company Address] [City, State, ZIP] [Phone Number] [Email Address] Keywords: apology, proposal, over shipped merchandise, San Antonio Texas, letter, apologies for over shipment, compensation options, returns and refunds, partial refund, donation, customer satisfaction.