Subject: Notice of Contract Cancellation — [Your Business Name] Dear [Customer's Name], We regret to inform you that, due to unforeseen circumstances, we have to cancel the agreed-upon contract between our business, [Your Business Name], and you, our valued customer. This decision was not made lightly, and we understand that it may cause some inconvenience to you. We sincerely apologize for any inconvenience caused and appreciate your understanding. [Optional: Explain the reason for contract cancellation briefly] Although we must cancel the contract, we want to assure you that we value your business and our relationship with you. We would like to propose an alternative solution to compensate for this unexpected termination. We suggest discussing potential options for a future collaboration, exploring ways in which we can meet your needs, or assisting you in finding suitable alternatives for the services or products you were seeking. Our commitment to exceptional service remains unwavering, and we strive to maintain good relationships with our customers. We deeply regret any disruptions this may cause and will make every effort to minimize inconvenience during this process. Please be advised that any payments made toward the contract will be reimbursed promptly. This will be done within [specify time period, e.g., 30 days] of receiving a formal acknowledgment of this cancellation letter. We kindly request that you provide us with the necessary details and instructions to process your refund efficiently. Again, we apologize for any inconvenience caused and appreciate your understanding. Should you have any questions or need further clarification regarding this matter, please don't hesitate to contact our customer service department at [customer service contact details]. Our team will be more than happy to assist you. Thank you for your past support and for considering our proposal for future cooperation. We genuinely hope to rectify this situation and continue serving you to the best of our ability. Yours sincerely, [Your Name] [Your Position] [Your Business Name]