Sample Letter for Cancellation of Unfilled Order
Dear [Customer], We regret to inform you that your recent order, Order Number [XXXIX], placed with our company on [date], remains unfilled. We understand the inconvenience this may cause and apologize for any frustration this situation may have caused. After careful consideration, we have decided to cancel your unfilled order due to unforeseen circumstances beyond our control. We sincerely apologize for any inconvenience this may cause and understand how important it is to deliver products in a timely manner. Our team has exhausted all efforts to fulfill your order, however, we have encountered significant challenges that prevent us from fulfilling it at this time. We assure you that this is an isolated incident and steps have been taken to prevent such situations in the future. While we understand that this cancellation may come as a disappointment, we are committed to providing you with the highest level of customer service. We would like to offer you a 10% discount on your next order as a gesture of goodwill. Please use the coupon code "CUSTOMER10" at the time of your next purchase on our website [or in-store] to avail of the discount. At [Company Name], we value our customers and their satisfaction is of utmost importance to us. We sincerely apologize for any inconvenience caused by this cancellation. Our team is always available to answer any questions or concerns you may have regarding this matter or any other issue. Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We are grateful for your continued support and loyalty. Thank you for choosing [Company Name] for your [product/service] needs. We look forward to serving you in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information] Keywords: cancellation, unfilled order, San Bernardino California, customer service, inconvenience, frustration, unforeseen circumstances, isolated incident, coupon code, discount, loyalty, customer support.
Dear [Customer], We regret to inform you that your recent order, Order Number [XXXIX], placed with our company on [date], remains unfilled. We understand the inconvenience this may cause and apologize for any frustration this situation may have caused. After careful consideration, we have decided to cancel your unfilled order due to unforeseen circumstances beyond our control. We sincerely apologize for any inconvenience this may cause and understand how important it is to deliver products in a timely manner. Our team has exhausted all efforts to fulfill your order, however, we have encountered significant challenges that prevent us from fulfilling it at this time. We assure you that this is an isolated incident and steps have been taken to prevent such situations in the future. While we understand that this cancellation may come as a disappointment, we are committed to providing you with the highest level of customer service. We would like to offer you a 10% discount on your next order as a gesture of goodwill. Please use the coupon code "CUSTOMER10" at the time of your next purchase on our website [or in-store] to avail of the discount. At [Company Name], we value our customers and their satisfaction is of utmost importance to us. We sincerely apologize for any inconvenience caused by this cancellation. Our team is always available to answer any questions or concerns you may have regarding this matter or any other issue. Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We are grateful for your continued support and loyalty. Thank you for choosing [Company Name] for your [product/service] needs. We look forward to serving you in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information] Keywords: cancellation, unfilled order, San Bernardino California, customer service, inconvenience, frustration, unforeseen circumstances, isolated incident, coupon code, discount, loyalty, customer support.