Dear [Vendor/Supplier's Name], I hope this letter finds you in good health and high spirits. I am writing to discuss an important matter regarding our recent purchase from your esteemed company. We recently received the purchase order for [product/service details] and upon reviewing the order, we regret to inform you that it does not meet our requirements as agreed upon during our discussions. Houston Texas Sample Letter for Return of Purchase Order and Request for Advance Payment As per our agreement, we had specified our precise needs, including [specific requirements], which were unfortunately not met in the delivered goods. This has caused a significant inconvenience and disruption to our operations. Consequently, we are left with no option but to return the purchase order. We kindly request you to initiate the return process immediately. We understand that returns can be a cumbersome process, both for the customer and the supplier. To alleviate any financial burden and to ensure a smooth return experience, we would appreciate it if you could provide us with an advanced payment to cover the costs associated with the return. This will enable us to expedite the process of returning the goods and minimize any further delays in fulfilling our requirements. Furthermore, we would also like to address the issue of the initial payment made for this purchase order. Due to the non-compliance of the delivered goods with our agreed specifications, we request a refund for the full amount paid in advance. The refunded amount will be adjusted against the advanced payment requested for the return process. We consider your company to be a trusted partner, and we believe that through open communication and cooperation, we can effectively resolve this issue. We kindly ask you to respond to this letter within [specified time] with your confirmation of the return process initiation and the advanced payment arrangement. In case of any clarifications or concerns, please do not hesitate to contact me at [your contact details]. We greatly appreciate your prompt attention to this matter and your commitment to delivering satisfactory products to our organization. We hope to maintain our strong business relationship with you, and we look forward to your positive response. Thank you for your understanding and cooperation. Sincerely, [Your Name] [Your Position] [Your Company Name] [Contact Details]