[Your Name] [Your Title/Position] [Your Company/Organization] [Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Follow-up on your recent complaint Dear [Customer Name], I hope this letter finds you well. My name is [Your Name], and I am [Your Title/Position] at [Your Company/Organization]. I am writing to you in response to your recent complaint regarding your experience with our product/service in Suffolk, New York. First and foremost, I want to express my sincere apologies for any inconvenience or dissatisfaction you may have experienced. Providing excellent customer service is of utmost importance to us, and we highly value your feedback. As a result, I have personally taken charge of your complaint and have delegated it to the appropriate department for further investigation and resolution. Our customer service team has thoroughly reviewed your complaint and is currently working diligently to identify the root cause of the issue. They will be conducting a thorough analysis of our records, as well as speaking to relevant personnel involved in the delivery of our product or service. We are committed to getting to the bottom of the matter and will take appropriate measures to prevent a similar incident from occurring in the future. We understand that your time is valuable, and we appreciate your patience throughout this process. Rest assured that we are committed to resolving your complaint promptly and to your satisfaction. We will keep you informed about the progress of our investigation and any actions taken to rectify the situation. Our aim is to regain your trust and ensure that you have a positive experience with our company going forward. In the meantime, please feel free to reach out to me directly at [Your Email Address] or [Your Phone Number] if you have any additional concerns or questions. I am here to assist you and ensure all your needs are addressed. Thank you once again for bringing this matter to our attention. We genuinely value your feedback and will do our utmost to rectify the situation promptly. Our commitment to delivering exceptional products/services remains unwavering, and your continued support is greatly appreciated. Yours sincerely, [Your Name] [Your Title/Position] [Your Company/Organization]
Suffolk New York Sample Letter for Directive - Delegate Follow-up on a Complaint from a Customer
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