Travis Texas Sample Letter for Directive — Delegate Follow-up on a Complaint from a Customer: [Your Name] [Your Title] [Company/Organization Name] [Address] [City, State, ZIP] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP] Dear [Customer's Name], RE: Follow-up on Complaint [Complaint Number or Reference] I hope this letter finds you well. I am writing to provide an update on the complaint you raised with our company and assure you that we take your concerns seriously. Your feedback is invaluable to us, and we appreciate the opportunity to address the issue you experienced. After an in-depth investigation into your complaint, I have delegated the resolution process to a specialist in our customer service team, who will be handling your case. Rest assured that this individual possesses the necessary expertise and authority to handle the matter appropriately. Our specialist will be contacting you within the next [time frame, e.g., 48 hours] to discuss the particulars of your complaint and provide you with a resolution plan. They will address each concern raised and outline the steps we will take to rectify the situation promptly. Our dedicated team is committed to ensuring your satisfaction and restoring your faith in our company. We understand the importance of providing exceptional service and will do whatever it takes to make things right. We greatly value your business and appreciate your patience as we work to resolve this issue. If you have any additional information or questions you would like to discuss, please feel free to reach out to our specialist directly at [contact information]. They will be more than happy to assist you further. Again, I want to personally express our sincerest apologies for any inconvenience you have experienced. Rest assured that we are taking your complaint seriously, and your feedback plays a vital role in helping us improve our products and services. Thank you for bringing this matter to our attention. We look forward to resolving this issue promptly and restoring your confidence in [Company/Organization Name]. Sincerely, [Your Name] [Your Title] [Company/Organization Name]
Travis Texas Sample Letter for Directive - Delegate Follow-up on a Complaint from a Customer
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