[Your Name] [Your Title/Position] [Company/Organization Name] [Company/Organization Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Employee's Name] [Employee's Position] [Employee's Address] [City, State, ZIP] Dear [Employee's Name], Subject: Response to Your Complaint about Smoking I hope this letter finds you in good health and high spirits. I am writing in response to your recent complaint regarding smoking within the workplace. Your feedback is important to us, and we appreciate you taking the time to bring this matter to our attention. At [Company/Organization Name], we prioritize the wellbeing and comfort of all our employees. We understand that smoking can be a significant concern for those who do not smoke or are sensitive to cigarette smoke. We assure you that we take this matter seriously and will address it promptly and appropriately. After careful consideration of your complaint, we have implemented the following measures to better accommodate both smokers and non-smokers within our organization: 1. Designated Smoking Areas: We have designated specific smoking areas outside the premises, away from non-smoking areas and entrances. Clear signage will be installed to indicate these designated zones. 2. Smoking Policies and Regulations: We will review and update our smoking policies to ensure clear guidelines are in place for all employees regarding smoking within the workplace. This includes outlining the consequences enforced for non-compliance. 3. Employee Education and Awareness: We will conduct mandatory training sessions to educate both smokers and non-smokers about the importance of respecting each other's rights and the need for maintaining a healthy work environment. This training will also highlight the adverse effects of smoking on personal health. 4. Ventilation Improvements: We will work with our facilities team to assess and improve ventilation systems to minimize the penetration of smoke into non-smoking areas. 5. Anonymous Reporting System: We will establish a confidential reporting system to enable employees to report any violations or concerns anonymously. This will encourage open communication, ensuring that management is aware of any smoking-related issues. We genuinely believe that these measures will address your concerns and create an environment that prioritizes the wellbeing of all employees. We are committed to continuously revisiting and refining these efforts based on the feedback we receive from our employees. Please be assured that we value your contribution to our organization, and we strive to provide a safe and comfortable workplace for all. If you have any further suggestions or concerns, please do not hesitate to reach out to me directly or through our Human Resources department. Thank you once again for bringing this matter to our attention. We are confident that our collective efforts will lead to a positive change. Yours sincerely, [Your Name] [Your Title/Position] [Company/Organization Name]