Dear [Employee's Name], We have received your complaint regarding smoking at our Hennepin, Minnesota office, and we appreciate you bringing this matter to our attention. At [Company Name], we prioritize the well-being and comfort of all our employees, and we take your concerns seriously. After thoroughly reviewing your complaint, we have taken the following steps to address the issue: 1. Reinforcing No-Smoking Policy: We have examined our existing smoking policy and reminded all employees of our strictly enforced no-smoking policy within the premises, including designated smoking areas outside the building. Additionally, we have posted updated signage throughout the office to remind employees of this policy. 2. Dedicated Smoking Areas: To further mitigate the impact of smoking on non-smokers, we have identified specific designated areas outside the building where smokers can go to smoke during their breaks or lunch hours. These areas have been marked and will be maintained to ensure proper disposal of cigarette butts. 3. Communication and Education: We will conduct a company-wide communication to reiterate our no-smoking policy and emphasize the importance of respecting the rights and well-being of all employees. We will also provide educational materials highlighting the dangers of secondhand smoke for smokers and non-smokers alike. 4. Monitoring and Reporting: Our management team will be vigilant in monitoring instances of non-compliance with the smoking policy. We encourage employees to report any further violations they observe. Strict action will be taken against repeat offenders to ensure a healthy and smoke-free environment for all. We want to assure you that we are fully committed to providing a safe and healthy workplace for all employees. Your satisfaction and comfort are of utmost importance to us, and we will continue to address any complaints promptly and effectively. Should you have any further concerns or suggestions related to this matter, please do not hesitate to reach out to the Human Resources department. We value your feedback and are always open to improving our policies and practices. Thank you for bringing this matter to our attention, and we appreciate your understanding and cooperation. Sincerely, [Your Name] [Your Position/Title] [Company Name]