Dear [Employee's Name], I hope this letter finds you well. I am writing in response to your complaint regarding smoking in our workplace. We appreciate your taking the time to bring this matter to our attention, as we take the health and safety of our employees very seriously. Firstly, let me assure you that we acknowledge and respect your concerns about second-hand smoke. As an organization, we are committed to maintaining a healthy and comfortable work environment for all employees. We understand the negative effects of smoking and recognize the importance of providing a smoke-free workplace. In compliance with the laws and regulations set by Suffolk New York, smoking is strictly prohibited within our premises. Our company policy clearly states that smoking is only permitted in designated smoking areas, which are specifically designated to minimize the impact of smoke on nonsmokers. We have provided these areas to accommodate the needs of employees who choose to smoke, while also considering the rights of those who do not smoke. To further support our commitment to a smoke-free environment, we have implemented various measures. Ventilation systems have been installed to ensure that nonsmokers are not exposed to second-hand smoke. Additionally, regular monitoring and maintenance of these systems are conducted to ensure their efficiency. We have also organized educational programs and seminars to raise awareness about the harmful effects of smoking and to encourage employees to quit smoking. However, it is important for us to address the issue promptly and effectively. We kindly request your assistance in providing specific details and instances regarding the complaint, such as dates, times, and locations where smoking was observed within the building. This information will help us identify any violations and take appropriate action to prevent further occurrences. Please be assured that we will treat your complaint with utmost confidentiality. Your identity will remain anonymous, should you wish it to be. However, if you are comfortable with it, we may need to discuss the matter further with you to gather additional information and better understand the nature of the issue. On behalf of the company, I would like to extend our gratitude for bringing this matter to our attention. Your feedback is crucial in helping us maintain a healthy and respectful workplace for all. If you have any further concerns or suggestions regarding this or any other workplace issue, please do not hesitate to reach out to me or our Human Resources department. Thank you for your understanding and cooperation. We value you as an employee and are committed to ensuring your well-being. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Contact Information]