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Tenants have up to a year to file a housing complaint against a landlord for unsafe or unlivable housing. They can do this online, through email, hand delivery or mail to the Civil Rights Division of the TWC, 1117 Trinity Street, Room 144-T, Austin, TX 78701. The agency's phone number is 888-452-4778 or 512-463-2642.
Section 92.104 of the Texas Property Code describes what a landlord may deduct from a security deposit: Before returning a security deposit, the landlord may deduct from the deposit damages and charges for which the tenant is legally liable under the lease or as a result of breaching the lease.
Texas courts have held that a landlord may not enter your home unless you allow the entry or the lease gives the landlord specific reasons to enter. Some lease agreements give a list of reasons when the landlord can enter and other leases do not mention landlord's entry at all.
When you leave, if you and your landlord or agent both agree on how much of the deposit you should get back, you should get it back within ten days of agreeing. If your deposit was held in a custodial scheme, you will also receive some interest on the deposit.
When it comes to the amount of a security deposit, it's legal for a landlord to charge their tenant whatever amount they deem fair to mitigate the risk of damages. A reasonable amount for a Texas security deposit could be two times the amount of rent.
Contact the police if there's an emergency situation If you have an emergency situation for example, you're being illegally evicted or threatened with violence you should call the police straightaway. Don't be afraid to make a complaint - you shouldn't have to put up with a bad service. The law is there to help you.
Under Texas law, you must give the landlord a forwarding address in order to receive your returned security deposit. The landlord must return your deposit less any amount deducted for damages within 30 days.
Gathering Evidence for Court a clear statement of how much money you claim your landlord owes you, and any penalties or other fees you seek, such as interest on the deposit (if required by your state or city) a copy of your demand letter and other correspondence with your landlord regarding the deposit.
You can submit a complaint online, or you can call their office at (512) 463-2642 or toll-free (Texas only) at (888) 452-4778.
If a landlord does not return the entire amount of the tenant's security deposit within the 21 days required by law, and the tenant disputes the deductions from the deposit: The tenant can write a letter to the landlord explaining why he or she believes he or she is entitled to a larger refund.