Dear [Customer's Name], I hope this letter finds you well. I am writing to address an unfortunate incident regarding the cancellation of your booking at Kings New York. We regret to inform you that there has been an error in the cancellation process, resulting in the premature termination of your reservation. Firstly, please allow me to express our sincerest apologies for any inconvenience this may have caused you. At Kings New York, we strive to provide the highest level of service and ensure a seamless experience for all our valued customers. Unfortunately, an oversight led to the incorrect cancellation of your booking. We understand the frustration and disappointment that may arise from such an error, which is why we are taking immediate action to rectify the situation. Our dedicated team is working diligently to reinstate your reservation as soon as possible, ensuring that you receive the accommodations and services you originally requested. In light of this unfortunate occurrence, we are pleased to offer you a complimentary upgrade to a superior room category during your stay at Kings New York. Additionally, we will provide a welcome gift upon your arrival, consisting of a personalized note expressing our sincere apologies and a special amenity package to enhance your overall experience. Rest assured, we have revised our internal procedures to prevent any future occurrences of such mistakes. We deeply value your loyalty and appreciate your understanding in this matter. Your satisfaction is of the utmost importance to us, and we will go above and beyond to make amends for the inconvenience caused. To proceed with reconfirming your reservation, we kindly request that you contact our customer service team as soon as possible. They will guide you through the process and ensure that all necessary arrangements are made to reinstate your booking accurately. Once again, please accept our apologies for any inconvenience caused. We greatly value your patronage and look forward to welcoming you to Kings New York soon. If there is anything else we can assist you with, please do not hesitate to contact us. Warm regards, [Your Name] [Your Position] Kings New York Additional types of Kings New York Sample Letters for Incorrect Cancellation: 1. Sample Letter for Incorrect Cancellation — Group Reservation: This letter is specifically designed for addressing the cancellation error of a group booking at Kings New York. 2. Sample Letter for Incorrect Cancellation — Special Event Reservation: This letter is tailored to handle the erroneous cancellation of a booking made for a special event or occasion at Kings New York.