This form is a sample letter in Word format covering the subject matter of the title of the form.
[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Settlement Offer for Unsatisfactory Paint Job Dear [Recipient's Name], I hope this letter finds you well. I am writing in regard to the unsatisfactory paint job performed by your company on my property located in Los Angeles, California. Firstly, let me provide you with a comprehensive description of the situation. On [Date of paint job], I hired your company, [Company Name], to paint the exterior of my house located at [Your Address]. The agreed-upon terms were stated in our contract and included a detailed scope of work, a timeline, and payment terms. Unfortunately, upon completion of the paint job, I noticed numerous glaring issues that were not addressed or resolved. The major concerns include: 1. Uneven paint application: The paint appears to have been applied unevenly, with visible streaks and patches throughout the exterior surfaces. 2. Laps and overlaps: There are noticeable laps and overlaps around edges, corners, and trim, indicating a lack of attention to detail. 3. Drips and runs: Multiple areas show drips and runs, particularly around windows, causing an unprofessional and sloppy appearance. 4. Paint splatters: There are several instances of paint splatters on surfaces that were not meant to be painted, such as windows, roofs, and walkways. 5. Missed spots: Certain areas, particularly behind bushes and close to the ground, were inadequately covered or completely overlooked during the paint application. As an unsatisfied customer, I kindly request that we settle this matter amicably and promptly. I believe it is in both our interests to resolve this issue without further complications, potential legal actions, or damaging the reputation of your company. In light of the aforementioned issues, I propose the following settlement options for your consideration: 1. Redo the paint job: At no additional cost, your company will redo the entire paint job, ensuring proper preparation, uniform application, and attention to detail within an agreed-upon period. 2. Partial refund: Your company will refund a reasonable portion of the contracted payment, taking into account the extent and severity of the paint job's deficiencies, allowing me to hire another professional painter to rectify the problems. 3. Full refund: Your company will refund the entire contracted payment, allowing me to seek alternative solutions to correct the unsatisfactory paint job. I kindly request your response within 14 days from the date of this letter, indicating your preferred settlement option. If no response is received within this timeframe, I will be left with no choice but to escalate the matter and seek legal advice. Please be aware that any further costs incurred due to legal fees, hiring a third-party inspector, or engaging in legal actions will be included in my claim against your company. I trust that we can come to a fair and reasonable resolution to rectify this issue promptly. I look forward to receiving your response and putting this matter to rest. Thank you for your attention to this matter. Yours sincerely, [Your Name]
[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Settlement Offer for Unsatisfactory Paint Job Dear [Recipient's Name], I hope this letter finds you well. I am writing in regard to the unsatisfactory paint job performed by your company on my property located in Los Angeles, California. Firstly, let me provide you with a comprehensive description of the situation. On [Date of paint job], I hired your company, [Company Name], to paint the exterior of my house located at [Your Address]. The agreed-upon terms were stated in our contract and included a detailed scope of work, a timeline, and payment terms. Unfortunately, upon completion of the paint job, I noticed numerous glaring issues that were not addressed or resolved. The major concerns include: 1. Uneven paint application: The paint appears to have been applied unevenly, with visible streaks and patches throughout the exterior surfaces. 2. Laps and overlaps: There are noticeable laps and overlaps around edges, corners, and trim, indicating a lack of attention to detail. 3. Drips and runs: Multiple areas show drips and runs, particularly around windows, causing an unprofessional and sloppy appearance. 4. Paint splatters: There are several instances of paint splatters on surfaces that were not meant to be painted, such as windows, roofs, and walkways. 5. Missed spots: Certain areas, particularly behind bushes and close to the ground, were inadequately covered or completely overlooked during the paint application. As an unsatisfied customer, I kindly request that we settle this matter amicably and promptly. I believe it is in both our interests to resolve this issue without further complications, potential legal actions, or damaging the reputation of your company. In light of the aforementioned issues, I propose the following settlement options for your consideration: 1. Redo the paint job: At no additional cost, your company will redo the entire paint job, ensuring proper preparation, uniform application, and attention to detail within an agreed-upon period. 2. Partial refund: Your company will refund a reasonable portion of the contracted payment, taking into account the extent and severity of the paint job's deficiencies, allowing me to hire another professional painter to rectify the problems. 3. Full refund: Your company will refund the entire contracted payment, allowing me to seek alternative solutions to correct the unsatisfactory paint job. I kindly request your response within 14 days from the date of this letter, indicating your preferred settlement option. If no response is received within this timeframe, I will be left with no choice but to escalate the matter and seek legal advice. Please be aware that any further costs incurred due to legal fees, hiring a third-party inspector, or engaging in legal actions will be included in my claim against your company. I trust that we can come to a fair and reasonable resolution to rectify this issue promptly. I look forward to receiving your response and putting this matter to rest. Thank you for your attention to this matter. Yours sincerely, [Your Name]