Oklahoma City Oklahoma Service Level Agreement for IT Services
Category:
State:
Multi-State
City:
Oklahoma City
Control #:
US-13222BG
Format:
Word;
Rich Text
Instant download
Description
A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service - quality, availability, responsibilities - are agreed between the service provider and the service user. A service-level agreement defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved.
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