Chicago Illinois Support Agreement between 724 Solutions, Inc., 724 Solutions International, SRL and Citicorp Strategic Technology Corp regarding license arrangements

• Category: Corporations - Public - Support
• State: Multi-State
• City: Chicago
• Control #: US-EG-9292
• Format: Word; Rich Text

Description

Support Agreement between 724 Solutions, Inc., 724 Solutions International, SRL and Citicorp Strategic Technology Corporation regarding license arrangements dated December 29, 1999. 3 pages. A Chicago Illinois Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL, and Chicory Strategic Technology Corp regarding license arrangements establishes the terms and conditions governing the provision of support services for licensed software or technology in the city of Chicago, Illinois. This agreement ensures smooth and uninterrupted operation of licensed solutions while addressing any technical issues, updates, and maintenance. Key Terms and Conditions: 1. Parties Involved: The agreement is between 724 Solutions, Inc., a leading provider of software solutions, 724 Solutions International, NRL, a subsidiary company, and Chicory Strategic Technology Corp, a technology-focused division of Chicory. 2. Scope of Support Services: The support agreement outlines the specific software or technology covered by support services, defining the licensed solutions and functionalities. Detailed descriptions of the supported versions, modules, and any related documentation are provided. 3. Response Times and Support Channels: The agreement specifies the expected response times for resolving support requests and the available communication channels for reporting issues. This includes designated phone lines, email addresses, ticketing systems, or other methods of contacting the support team. 4. Issue Escalation and Resolution: The agreement defines procedures for escalating support issues to higher levels of authority in case resolution is delayed or unsatisfactory. It outlines the steps and timelines for resolution, ensuring both parties' commitment to swiftly resolving any critical issues. 5. Maintenance and Updates: This section addresses the maintenance and update requirements for the licensed software. It covers responsibilities, timelines, and potential downtime for applying updates, patches, and bug fixes. The agreement may also outline how updates impact customization or integration with other systems. 6. Training and Documentation: If necessary, the agreement may include provisions for training sessions or materials to assist Chicory Strategic Technology Corp staff in utilizing and maintaining the licensed solutions. It may also specify the availability and accessibility of user documentation. 7. License Compliance and Usage: The support agreement reaffirms the license arrangements between the parties, emphasizing the importance of complying with the terms and conditions outlined in the original licensing agreement. It may include provisions addressing audits, usage limits, and sublicensing restrictions. Alternate Types of Chicago Illinois Support Agreements: 1. Infrastructure Support Agreement: This type of agreement focuses on providing technical support for hardware infrastructure, networking equipment, and infrastructure-related software. 2. Cloud Support Agreement: In scenarios where the licensed solutions are hosted on cloud infrastructure, this type of agreement emphasizes support for cloud-related aspects, such as availability, scalability, and data security. 3. Application Support Agreement: Specifically tailored for supporting custom-developed applications or software, this agreement outlines the terms and conditions for addressing application-specific issues, updates, and modifications. 4. Managed Services Support Agreement: In cases where Chicory Strategic Technology Corp outsources certain IT services to 724 Solutions, Inc., this agreement covers the responsibilities, service level agreements, and support requirements for such managed services. By understanding the Chicago Illinois Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL, and Chicory Strategic Technology Corp regarding license arrangements, all parties involved can ensure a seamless and fruitful partnership, leveraging their expertise to maximize the value and efficiency of the licensed software solutions.

A Chicago Illinois Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL, and Chicory Strategic Technology Corp regarding license arrangements establishes the terms and conditions governing the provision of support services for licensed software or technology in the city of Chicago, Illinois. This agreement ensures smooth and uninterrupted operation of licensed solutions while addressing any technical issues, updates, and maintenance. Key Terms and Conditions: 1. Parties Involved: The agreement is between 724 Solutions, Inc., a leading provider of software solutions, 724 Solutions International, NRL, a subsidiary company, and Chicory Strategic Technology Corp, a technology-focused division of Chicory. 2. Scope of Support Services: The support agreement outlines the specific software or technology covered by support services, defining the licensed solutions and functionalities. Detailed descriptions of the supported versions, modules, and any related documentation are provided. 3. Response Times and Support Channels: The agreement specifies the expected response times for resolving support requests and the available communication channels for reporting issues. This includes designated phone lines, email addresses, ticketing systems, or other methods of contacting the support team. 4. Issue Escalation and Resolution: The agreement defines procedures for escalating support issues to higher levels of authority in case resolution is delayed or unsatisfactory. It outlines the steps and timelines for resolution, ensuring both parties' commitment to swiftly resolving any critical issues. 5. Maintenance and Updates: This section addresses the maintenance and update requirements for the licensed software. It covers responsibilities, timelines, and potential downtime for applying updates, patches, and bug fixes. The agreement may also outline how updates impact customization or integration with other systems. 6. Training and Documentation: If necessary, the agreement may include provisions for training sessions or materials to assist Chicory Strategic Technology Corp staff in utilizing and maintaining the licensed solutions. It may also specify the availability and accessibility of user documentation. 7. License Compliance and Usage: The support agreement reaffirms the license arrangements between the parties, emphasizing the importance of complying with the terms and conditions outlined in the original licensing agreement. It may include provisions addressing audits, usage limits, and sublicensing restrictions. Alternate Types of Chicago Illinois Support Agreements: 1. Infrastructure Support Agreement: This type of agreement focuses on providing technical support for hardware infrastructure, networking equipment, and infrastructure-related software. 2. Cloud Support Agreement: In scenarios where the licensed solutions are hosted on cloud infrastructure, this type of agreement emphasizes support for cloud-related aspects, such as availability, scalability, and data security. 3. Application Support Agreement: Specifically tailored for supporting custom-developed applications or software, this agreement outlines the terms and conditions for addressing application-specific issues, updates, and modifications. 4. Managed Services Support Agreement: In cases where Chicory Strategic Technology Corp outsources certain IT services to 724 Solutions, Inc., this agreement covers the responsibilities, service level agreements, and support requirements for such managed services. By understanding the Chicago Illinois Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL, and Chicory Strategic Technology Corp regarding license arrangements, all parties involved can ensure a seamless and fruitful partnership, leveraging their expertise to maximize the value and efficiency of the licensed software solutions.