Support Agreement between 724 Solutions, Inc., 724 Solutions International, SRL and Citicorp Strategic Technology Corporation regarding license arrangements dated December 29, 1999. 3 pages.
A Houston Texas Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL and Chicory Strategic Technology Corp is a legal contract that outlines the terms and conditions regarding license arrangements between the involved parties. It is specifically designed to define the support services provided by the licensor (724 Solutions, Inc.) to the licensee (Chicory Strategic Technology Corp) in relation to the licensed software or technology. This support agreement ensures that the licensee receives ongoing technical assistance, troubleshooting, maintenance, and upgrades for the licensed software. It establishes a framework for the provision of timely and efficient support services, thus minimizing potential disruptions or technical difficulties that may arise during the use of the licensed technology. The key aspects covered under the Houston Texas Support Agreement include: 1. License Scope: This section precisely defines the licensed software, its purpose, and the specific functionalities that the licensee is authorized to use. 2. Support Services: It outlines the range of support services that the licensor will provide, such as software updates, bug fixes, patches, documentation, and general technical assistance. 3. Response Times: The agreement specifies the expected response times for different support requests or incidents. These response times may vary based on the severity or criticality of the issue reported. 4. Escalation Procedures: In case of complex or unresolved support issues, escalation procedures are established to ensure timely resolutions. This process would involve higher-level technical resources or management personnel within the licensor's organization. 5. Communication Channels: The agreement defines the communication channels through which the licensee can request support, such as email, phone, or an online support portal. It may also include procedures for logging and tracking support tickets. 6. Maintenance and Upgrades: This section outlines the obligations of the licensor to provide regular maintenance, bug fixes, updates, and upgrades for the licensed software. It may also specify how these updates will be deployed and whether any additional fees will be incurred. 7. Training: If necessary, the agreement can include provisions for training of the licensee's staff to ensure proper utilization and understanding of the licensed software. 8. Intellectual Property Rights: It clarifies that the licensor retains all intellectual property rights related to the licensed software, and the licensee shall not reverse engineer, modify, or redistribute the software without prior consent. 9. Confidentiality: The agreement typically includes provisions regarding the confidentiality of information exchanged during the support process and the protection of trade secrets or proprietary information. 10. Termination and Renewal: The terms for termination or renewal of the support agreement are defined, including any notice periods, conditions, or penalties. It is important to note that the specific details and variations of the Houston Texas Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL, and Chicory Strategic Technology Corp regarding license arrangements may differ based on the unique requirements of each agreement or the industry in which the licensed software is used.
A Houston Texas Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL and Chicory Strategic Technology Corp is a legal contract that outlines the terms and conditions regarding license arrangements between the involved parties. It is specifically designed to define the support services provided by the licensor (724 Solutions, Inc.) to the licensee (Chicory Strategic Technology Corp) in relation to the licensed software or technology. This support agreement ensures that the licensee receives ongoing technical assistance, troubleshooting, maintenance, and upgrades for the licensed software. It establishes a framework for the provision of timely and efficient support services, thus minimizing potential disruptions or technical difficulties that may arise during the use of the licensed technology. The key aspects covered under the Houston Texas Support Agreement include: 1. License Scope: This section precisely defines the licensed software, its purpose, and the specific functionalities that the licensee is authorized to use. 2. Support Services: It outlines the range of support services that the licensor will provide, such as software updates, bug fixes, patches, documentation, and general technical assistance. 3. Response Times: The agreement specifies the expected response times for different support requests or incidents. These response times may vary based on the severity or criticality of the issue reported. 4. Escalation Procedures: In case of complex or unresolved support issues, escalation procedures are established to ensure timely resolutions. This process would involve higher-level technical resources or management personnel within the licensor's organization. 5. Communication Channels: The agreement defines the communication channels through which the licensee can request support, such as email, phone, or an online support portal. It may also include procedures for logging and tracking support tickets. 6. Maintenance and Upgrades: This section outlines the obligations of the licensor to provide regular maintenance, bug fixes, updates, and upgrades for the licensed software. It may also specify how these updates will be deployed and whether any additional fees will be incurred. 7. Training: If necessary, the agreement can include provisions for training of the licensee's staff to ensure proper utilization and understanding of the licensed software. 8. Intellectual Property Rights: It clarifies that the licensor retains all intellectual property rights related to the licensed software, and the licensee shall not reverse engineer, modify, or redistribute the software without prior consent. 9. Confidentiality: The agreement typically includes provisions regarding the confidentiality of information exchanged during the support process and the protection of trade secrets or proprietary information. 10. Termination and Renewal: The terms for termination or renewal of the support agreement are defined, including any notice periods, conditions, or penalties. It is important to note that the specific details and variations of the Houston Texas Support Agreement between 724 Solutions, Inc., 724 Solutions International, NRL, and Chicory Strategic Technology Corp regarding license arrangements may differ based on the unique requirements of each agreement or the industry in which the licensed software is used.