Santa Clara California Professional Services Agreement is a legally binding contract between a service provider and a client outlining the terms and conditions surrounding the purchase and licensing of consulting and development services. This agreement includes various exhibits that further detail specific aspects of the agreement, such as maintenance, escrow, and hosting. 1. Maintenance Agreement: The maintenance exhibit outlines the terms and conditions for ongoing support and maintenance services provided by the service provider. It covers aspects such as response times, bug fixes, updates, and upgrades to ensure the continued functionality and performance of the delivered solution. 2. Escrow Agreement: The escrow exhibit is a critical component of this agreement, primarily for protecting the client's interests in case of unforeseen events or non-performance by the service provider. It involves the deposit of source code and related materials into a trusted third-party escrow agent, who will release the materials to the client under specified circumstances, such as the service provider's bankruptcy or failure to fulfill obligations. 3. Hosting Agreement: The hosting exhibit details the terms and conditions related to the hosting and deployment of the developed solution. It encompasses aspects like server infrastructure, security measures, uptime guarantees, data backup and retention policies, and service level agreements (SLAs). The Santa Clara California Professional Services Agreement is tailored to suit the specific needs and requirements of the parties involved in the consulting and development services. These exhibits ensure that the agreement covers all necessary aspects and provides a comprehensive framework for the engagement. Key relevant keywords for this topic may include: — Santa Clara California Professional Services Agreement — Consulting and development service— - Purchase and license agreement — Maintenancexhibitbi— - Escrow exhibit - Hosting agreement — Service provide— - Client - Source code — Support and maintenance service— - Bug fixes — Updates and upgrades - Third-party escrow agent — Serveinfrastructureur— - Security measures — Uptime guarantee— - Data backup and retention — Service level agreements.