Fulton Georgia Software Support Services Agreement by Licensor is a legally binding document that outlines the terms and conditions of the software support services provided by the licensor to the licensee in Fulton, Georgia. This agreement ensures that the licensee receives the necessary support and assistance to effectively utilize and maintain the software. The Fulton Georgia Software Support Services Agreement by Licensor encompasses various key aspects, such as the scope of support services, service levels, fees, and obligations of both the licensor and licensee. It clearly defines the software that is covered by the agreement and sets out the specific support services to be provided. Different types of Fulton Georgia Software Support Services Agreements by Licensor may include: 1. Basic Support Agreement: This type of agreement provides the licensee with basic technical assistance, such as troubleshooting, bug fixes, and maintenance updates. It typically covers regular business hours support and excludes weekends or holidays. 2. Enhanced Support Agreement: This agreement builds upon the basic support services by offering additional benefits and services. It may include extended support hours, faster response times, priority handling of support requests, and access to advanced technical resources. 3. Customized Support Agreement: In some cases, a licensee may require tailored support services to meet their specific needs. This agreement allows for customization of the support services based on the licensee's unique requirements. It may include additional consulting services, configuration assistance, or specialized training. 4. Premium Support Agreement: This type of agreement provides the highest level of support services offered by the licensor. It includes 24/7 support, dedicated technical account managers, expedited issue resolutions, and proactive monitoring of software performance. The Fulton Georgia Software Support Services Agreement by Licensor is designed to protect both parties' interests and ensure a smooth and effective software usage experience. It is crucial for both the licensor and licensee to understand and agree upon the terms outlined in this agreement to ensure a successful working relationship.