Harris Texas Application Hosting Service Level Agreement

• Category: Technology - Websites - Hosting
• State: Multi-State
• County: Harris
• Control #: US-KWP-0070
• Format: Word; Rich Text

Description

This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk. The Harris Texas Application Hosting Service Level Agreement (SLA) is a comprehensive contractual document that outlines the terms and conditions for the delivery, availability, performance, and support of application hosting services provided by Harris Texas. This agreement ensures that the services provided meet the agreed-upon service levels and quality standards. Keywords: Harris Texas, Application Hosting, Service Level Agreement, SLA, contractual document, terms and conditions, delivery, availability, performance, support, service levels, quality standards. There may be different types or levels of Harris Texas Application Hosting SLAs tailored to meet the specific needs of customers. Some commonly recognized types include: 1. Standard SLA: This type of SLA outlines the baseline service levels and support provided by Harris Texas for application hosting services. It covers general metrics like uptime, response time, and resolution time. 2. Performance-based SLA: This SLA focuses on performance-related metrics such as application response time, CPU utilization, network latency, and other performance indicators. It defines specific targets and penalties or rewards based on the achievement of these targets. 3. Availability-based SLA: This type of SLA emphasizes the availability and uptime of the hosted applications. It sets specific targets for uptime, system availability, and guarantees compensation or service credits if the agreed-upon availability levels are not met. 4. Managed Support SLA: This SLA includes additional support services provided by Harris Texas, such as monitoring, troubleshooting, patching, security updates, and backup and recovery services. It outlines the scope of support, response time, and resolution time for these managed services. 5. Business Continuity SLA: This SLA ensures business continuity and disaster recovery aspects of the hosted applications. It defines the procedures, responsibilities, and recovery time objectives (RTS) in case of a service outage or disaster event. 6. Customized SLA: Harris Texas may offer customized SLAs to cater to specific customer requirements. These SLAs are designed in collaboration with the customer, considering their unique needs, service levels, and specific performance indicators. In conclusion, the Harris Texas Application Hosting Service Level Agreement is a crucial document that establishes the rights and obligations of both Harris Texas and its customers regarding the delivery and performance of application hosting services. The different types of SLAs mentioned above allow customers to choose the level of service and support that best suits their business needs.

The Harris Texas Application Hosting Service Level Agreement (SLA) is a comprehensive contractual document that outlines the terms and conditions for the delivery, availability, performance, and support of application hosting services provided by Harris Texas. This agreement ensures that the services provided meet the agreed-upon service levels and quality standards. Keywords: Harris Texas, Application Hosting, Service Level Agreement, SLA, contractual document, terms and conditions, delivery, availability, performance, support, service levels, quality standards. There may be different types or levels of Harris Texas Application Hosting SLAs tailored to meet the specific needs of customers. Some commonly recognized types include: 1. Standard SLA: This type of SLA outlines the baseline service levels and support provided by Harris Texas for application hosting services. It covers general metrics like uptime, response time, and resolution time. 2. Performance-based SLA: This SLA focuses on performance-related metrics such as application response time, CPU utilization, network latency, and other performance indicators. It defines specific targets and penalties or rewards based on the achievement of these targets. 3. Availability-based SLA: This type of SLA emphasizes the availability and uptime of the hosted applications. It sets specific targets for uptime, system availability, and guarantees compensation or service credits if the agreed-upon availability levels are not met. 4. Managed Support SLA: This SLA includes additional support services provided by Harris Texas, such as monitoring, troubleshooting, patching, security updates, and backup and recovery services. It outlines the scope of support, response time, and resolution time for these managed services. 5. Business Continuity SLA: This SLA ensures business continuity and disaster recovery aspects of the hosted applications. It defines the procedures, responsibilities, and recovery time objectives (RTS) in case of a service outage or disaster event. 6. Customized SLA: Harris Texas may offer customized SLAs to cater to specific customer requirements. These SLAs are designed in collaboration with the customer, considering their unique needs, service levels, and specific performance indicators. In conclusion, the Harris Texas Application Hosting Service Level Agreement is a crucial document that establishes the rights and obligations of both Harris Texas and its customers regarding the delivery and performance of application hosting services. The different types of SLAs mentioned above allow customers to choose the level of service and support that best suits their business needs.